We stayed at the Protea Hotel, which is a South African chain. It was really nice. The staff was friendly except for one lady who probably forgot or don't even know what customer service is about. When we checked in, the male receptionist informed us that our booking was cancelled! We were doubtful about what he said. He told us to wait for a few minutes while he checks what he can do to accommodate us. We asked if they had an available room anyway. The guy said they're overbooked. How fascinating! It turned out that they've already checked in for us - so that we don't have to go through the hassle of checking in! Well... the plan backfired. I'm not complaining. I'm just amazed that the information was not in their system.
Our hotel bedroom.
Toilet and bath section of the room.
They even had a gym...
And swimming pool.
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